Improve Customer Service and Help Patients Understand Cost and Coverage

Truveris implemented its Benefits Check platform to improve the patient experience for a leading pharma brand
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Customer Service

Learn how a leading pharma brand saw a 97% decrease in time to resolution.

 

A leading pharmaceutical company utilized a HUB to help patients and physicians navigate reimbursement and insurance benefits for their top brands. This call center collected patient information and used benefits specialists to manually verify patient coverage. In many cases, patients would need to wait up to 7 days before hearing back, leaving them to wait to receive their crucial prescriptions and to potentially miss days of therapy. The brand needed a way to turn around these calls faster to improve customer service, so they approached Truveris for a solution.

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